Your Privacy Matters

We're committed to protecting your data and being transparent about how we use it.

Last updated: January 1, 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Account information (name, email, password)

Chatbot content and training data

Usage data and analytics

Communication records

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services.

Provide and operate our chatbot services

Process transactions and send related information

Send technical notices and support messages

Improve our services and develop new features

3. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is encrypted using military-grade encryption both in transit and at rest.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your data at any time through your account settings or by contacting us.

5. Your Rights

You have certain rights regarding your personal information:

Access and update your information

Request deletion of your data

Object to processing of your information

Data portability

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@neural.ai or through our contact form.

Neural.ai